SELECTED WORK
Decisions that
make a difference
The problems, conversations, and decisions behind the results.
Explore my work, from the most recent projects to the early experiences that shaped my approach.
Enterprise Security Software Company
Building the practices around a growing product
The product monitored Public Key Infrastructure—the systems that issue and validate digital certificates used to secure communications. On my second day, a defect in a release shipped before I joined caused monitored Certification Authority services to crash, leaving the service unavailable across all customers. It exposed insufficient quality assurance and no formal incident management process. Testing was concentrated near the end of quarterly release cycles.
Read the case studyEnterprise Security Software Company
Making release risk visible
Monthly releases of an on-premises security product needed a shared view of what had been tested and what remained uncertain. Code coverage alone did not describe readiness across the product’s known testable surfaces.
Read the case studyGlobal Footwear Company
Turning a data-entry tool into a planning tool
Planners relied predominantly on Excel while an aging platform served mainly as a place to enter plans. Disconnected planning cycles made it difficult to account for starting inventory and understand the consequences of optimistic assumptions.
Read the case studyNational Childcare Provider
Making an unfinished modernization deliverable
A program intended for a six-month delivery window had approximately eleven months of identified development remaining, before accounting for missing requirements. It also needed to migrate ten years of financial history from a legacy system and support parents managing payments and care schedules online.
Read the case studyGlobal Footwear Company
Simplifying a worldwide customer support experience
Separate help websites for each language-locale combination made updates repetitive and expensive. Changes required coordination across localized sites, knowledge-base authors, and service operations.
Read the case studyCreative Marketing Agency
Giving customers a clearer path from idea to delivery
Repeated design rounds offered customers multiple options without enough direction. Decisions stretched out, and customers could feel responsible for doing the creative work themselves.
Read the case studyInvestment Management Firm
Turning an open-ended request into useful software
As a teenager working in an R&D environment, I was asked to digitize information for a corporate tax-deferred savings plan. There were no formal requirements—just a brief conversation about making the information usable.
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